Shortlet.ng Privacy Policy

Shortlet.ng ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our platform ("Platform"), including the website, mobile application, and all associated services.

1. Information We Collect

We collect personal information from you in a variety of ways when you use the Platform, including:

• Account Information: When you create an account, we collect information such as your name, email address, phone number, and password.
• Listing Information (Hosts): If you are a Host, we collect information about your Accommodations, including descriptions, photos, amenities, house rules, and location.
• Booking Information: When you book an Accommodation, we collect information about the booking, such as the dates of your stay, the number of guests, and the total cost.
• Communication Information: We collect information from your communications with us, such as emails, messages, and reviews.
• Usage Information: We collect information about your activity on the Platform, such as the pages you visit and the searches you perform.
• Device Information: We collect information about the device you use to access the Platform, such as your device type, operating system, IP address, and browser type.

2. How We Use Your Information

We use your personal information to:

• Provide and improve the Platform, including facilitating bookings and communication between Hosts and Guests.
• Verify your identity and account information.
• Send you important information about the Platform, such as booking confirmations and security updates.
• Send you marketing communications, such as newsletters and promotions (with your consent).
• Personalize your experience on the Platform.
• Analyze the use of the Platform and improve our services.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information with third-party service providers who help us operate the Platform, such as payment processors, security vendors, and marketing agencies. These third-party service providers are contractually obligated to keep your information confidential and secure.

We may also share your personal information with law enforcement agencies or other government officials if we are required to do so by law.

We will not share your personal information with any third parties for marketing purposes without your consent.

4. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with services. We will also retain your personal information as necessary to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

5. Your Choices

You have choices regarding your personal information:

• Account Access: You can access and update your account information at any time.
• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communications you receive.
• Cookies: You can control cookies by changing the settings on your browser. However, disabling cookies may limit your ability to use certain features of the Platform.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is completely secure.

7. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. International Transfers

Your personal information may be transferred to and processed in countries other than your own, where data protection laws may be different from those in your jurisdiction. By using the Platform, you consent to the transfer of your personal information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at booking@shortlet.ng.

Compliance with App Stores

This Privacy Policy is designed to comply with the data privacy requirements of the Apple App Store and Google Play Store. We have taken steps to address the following:

• Transparency: We provide clear and concise information about the personal information we collect, how we use it, and with whom we share it.
• Choice: We give users choices regarding their personal information, such as the ability to opt-out of marketing communications.
• Security: We take reasonable steps to protect user data from unauthorized access.
• Children's Privacy: We do not knowingly collect personal information from children under 13.
• Data Retention: We explain how long we retain user data and the criteria for doing so.
• International Transfers: We inform users about the transfer of data to other countries and obtain consent where necessary.
• Legal Compliance: We state our commitment to complying with relevant data privacy laws and regulations.

Additional Considerations

In addition to complying with App Store requirements, this Privacy Policy incorporates elements from the Shortlet.ng Terms and Conditions to ensure a comprehensive user experience:

• Account Information: We clarify that account information collected includes details necessary for verification and secure access.
• Location Information: We may collect location information with user consent to enable features like nearby accommodation searches.
• Feedback and Reviews: We may collect and display user feedback and reviews to enhance transparency and trust within the platform.
• Third-Party Integrations: We may integrate with third-party services like social media platforms for login options, subject to user discretion and clear communication of data-sharing practices.

By adhering to these guidelines, Shortlet.ng's Privacy Policy strives for transparency, user control, and compliance with App Store regulations.