Frequently Asked Questions
Shortlet.ng is a leading online platform that connects travellers with property owners for short-term rentals. It offers a wide range of accommodation options, including apartments, houses, villas, and more. Travellers can search for properties, book their stay, and communicate with hosts through the platform.
No, Shortlet.ng offers accommodation listings in various cities across Nigeria and beyond. We strive to expand our reach to provide more choices to travellers worldwide.
To search for accommodations, simply enter your destination, travel dates, and the number of guests on the Shortlet.ng homepage. You can also apply filters to refine your search, such as property type, price range, and amenities.
Booking a property on Shortlet.ng is easy. After finding a listing that suits your preferences, click on it to view more details. Then, click the "Book Now" button, follow the prompts, and make your payment. Hosts typically confirm bookings within 24 hours.
Yes, Shortlet.ng takes safety and security seriously. We verify the identity of hosts and offer secure payment options. We also encourage users to read reviews and ratings from previous guests to ensure a positive experience.
You can send a message to the host through Shortlet.ng's messaging system. This allows you to ask any questions you may have, discuss specific requirements, and get to know your host better.
Absolutely! If you have a property that you'd like to rent out for short-term stays, you can become a host on Shortlet.ng. Simply create a host account, provide details about your property, upload high-quality photos, and set your pricing and availability.
Shortlet.ng offers secure payment processing. When you book a property, your payment is held by Shortlet.ng until you check in. If you encounter issues during your stay, our support team can assist in resolving them, and refunds may be issued according to our cancellation policy.
Shortlet.ng's customer support team is available to assist you 24/7. You can reach out for help with any issues or concerns you may have during your stay.
Shortlet.ng charges a service fee, which covers the cost of maintaining the platform, customer support, and other services. Hosts may also charge cleaning fees or security deposits, which will be clearly displayed before booking.
After your stay, you will have the opportunity to leave a review for both your host and the accommodation. Your feedback helps other travellers make informed decisions and allows hosts to improve their offerings.
The cancellation policy varies from property to property, and it will be stated on the property's listing page. You can review the cancellation policy before booking, and if needed, you can cancel your booking according to the terms specified.
If you have any further questions or need assistance, please don't hesitate to contact Shortlet.ng's customer support team. We are here to ensure you have a seamless and enjoyable experience while booking and staying in short-term rentals through our platform.
If you encounter any issues during your stay, we recommend reaching out to the host first to address the problem directly. If a resolution cannot be reached, please contact Shortlet.ng's customer support, and we will assist you in resolving the matter.
While Shortlet.ng welcomes a variety of property types, hosts must ensure that their listings comply with local laws and regulations. For example, properties must meet safety standards and adhere to zoning regulations.
Yes, you can book accommodations for groups or events on Shortlet.ng. Many hosts offer properties suitable for large groups, celebrations, or business gatherings. You can use filters to find properties that accommodate your specific needs.
To achieve Superhost status on Shortlet.ng, hosts must consistently provide exceptional experiences for their guests. This includes receiving high ratings, responding promptly to inquiries, maintaining a high response rate, and hosting guests regularly. Shortlet.ng evaluates hosts periodically and may grant Superhost status to those who meet these criteria.
Yes, Shortlet.ng allows hosts to list properties for both short-term and long-term rentals. You can specify the minimum and maximum stay durations for your property, giving you flexibility in accommodating various guest needs.
If you forget your password or encounter login issues, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you continue to experience problems, reach out to Shortlet.ng's customer support for assistance.
While Shortlet.ng doesn't currently have a formal loyalty program, some hosts may offer discounts or special rates to returning guests. Additionally, you can accumulate positive reviews and ratings as a guest, which can enhance your profile and make future bookings smoother.
Shortlet.ng employs various safety measures, including identity verification for hosts and guests, secure payment processing, and a messaging system to facilitate communication. We also encourage users to read reviews and report any suspicious activity to our support team.